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Delete your account and data

Last updated: October 22, 2026

Template – not yet final

This document is a template. The company name and address ([COMPANY NAME, ADDRESS]), the contact address (privacy@example.com) and every other value in square brackets must be completed, and the text must be reviewed by a qualified lawyer, before launch.

You can delete your QR & Barcode Scanner account at any time: in the app in a few taps, or by email if you no longer have the app. You don't need to reinstall the app to ask us to delete your data.

Most of your data never reaches us. Your pantry, shopping list, scan history and family profiles are stored on your phone. They reach our servers only when you make a cloud backup with a paid plan (Standard or Premium), and family profiles only with your separate consent.

1.Delete your account in the app

You need to be signed in with the account you want to delete. If you're signed out, tap More → Account and sign in first.

  1. Open the app and tap More.
  2. Under Account & data, tap Account.
  3. Scroll to the bottom and tap Delete account.
  4. Check what will be removed, type DELETE and tap Delete my account.
  5. Choose whether to also delete the data on this phone: Delete from this device or Keep on this device.

Your account is deleted immediately and can no longer be used on any device. You can keep using the app without an account.

Using the app without an account? Then we don't hold an account for you, and your data is only on your phone – see “Delete the data on your phone” below.

2.Request deletion without the app

If you no longer have the app or can't sign in, you don't need to reinstall it. Email privacy@example.com with the subject “Account deletion”, ideally from the email address of your account.

What to include

  • the email address of your account, if you're writing from a different address;
  • how you sign in: with email and password, with Apple or with Google;
  • that you want your account and its data deleted.

Never send us your password. We may ask you to confirm that the account is yours before we delete it, for example if you write from a different address or used Sign in with Apple with a hidden email address.

What happens next

We confirm that we have received your request and delete your account within 30 days. We'll let you know by email when it's done.

3.What is deleted and what stays

Deleted from our servers

  • your account: email address, name, password (stored only as a secure hash) and the link to Sign in with Apple or Google;
  • all sign-in sessions and password reset links, so you're signed out on every device;
  • your cloud backup, if you have one;
  • the paid plan linked to your account (a store subscription keeps running – see “Subscriptions”);

What stays, and why

  • Data on your phone stays there until you delete it or uninstall the app, unless you chose Delete from this device when deleting your account. It isn't stored on our servers, so we can't delete it for you.
  • Records of AI label readings (time, model and cost of each reading, no photos or text) are kept for cost control, without any link to you.
  • Records we're legally required to keep, for example for tax or accounting purposes, are kept only as long as the law requires and are not used for anything else.
  • Server logs and system backups are deleted automatically after a limited period, as described in our privacy policy.
  • Purchases: Apple and Google keep their own records of your purchases under their own terms.

4.Delete the data on your phone

Your pantry, shopping list, scan history, family profiles, saved QR codes, products you added yourself and your settings are stored only on your phone. They reach our servers only when you make a cloud backup, and family profiles only with your separate consent.

  1. In the app, tap More → Data.
  2. Tap Delete all local data, then Continue and Delete everything.

Want to keep a copy? Tap Export as JSON on the same screen first.

This removes the data from this phone only and doesn't delete your account. Uninstalling the app also removes it.

5.Subscriptions

Deleting your account doesn't cancel your App Store or Google Play subscription, and neither does deleting the app. Cancel it in your store account so you aren't charged again – ideally before you delete your account.

You can cancel it here:

  • In the app: More → Account → Manage subscription.
  • On iPhone and iPad: in your App Store account settings.
  • On Android: in Google Play → Subscriptions.

Refunds are handled by Apple or Google under their refund policies.

6.Questions

Questions about deleting your data: privacy@example.com. Help with the app: support@example.com. How we handle your data is explained in our privacy policy.